Attachment and image processing delays

Incident Report for Coda

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 13:08 PDT

Identified

Coda has been experiencing an outage that is preventing the scanning of attachments and images for viruses.

This outage is causing a delay in processing images and attachments into the document. Any uploaded images and attachments have been stored on our servers successfully, but we are experiencing a delay in processing them to deem them safe to provide to other collaborators of your document.

Once the AWS + Scanii issues are resolved, it is expected that all images and attachments previously uploaded will become available to collaborators across docs.

We are monitoring the situation and hope to have a resolution shortly.

Posted Oct 20, 2025 - 11:09 PDT

This incident affected: File and Image Malware Scanning (Scanii.com api.scanii.com, Scanii.com api-us1.scanii.com).